GENERAL RETURN - EXCHANGE PROCEDURE
The following conditions must be met when returning or exchanging goods:
- the product must be unused, without losing its commercial appearance (intact labels and protective films, etc.);
- the goods must be undamaged by the buyer;
- the returned / exchanged item must be in the original neat packaging;
- the returned / exchanged item must be in the same configuration as received;
- If the above conditions are met, you should write a request for return / exchange of the item, stating the name, invoice number, name and price of the item, the account number where the money should be returned and the reason for the return or exchange.
Šį prašymą turite atsiųsti el.paštu [email protected] arba registruotu laišku. Prekę galite atsiųsti paštu, atvežti ją savo transportu arba naudodamiesi kurjerio paslaugomis. Gavę prekę ir įsitikinę, kad prekė yra nenaudota, per 10 d.d. grąžinsime pinigus į jūsų nurodytą sąskaitą arba, keitimo atveju, išsiųsime naują prekę.
RETURN OR REPLACEMENT IF YOU RECEIVE GOODS DAMAGED, BROKEN OR NOT THE ORDER YOU ORDER AT THE TIME OF SHIPMENT
Goods are exchanged and returned in accordance with the Retail Rules approved in 2001. June 11 Government Resolution No. 697.
Atsiimdami/priimdami užsisakytas prekes, patikrinkite siuntos būklę bei pasirašykite siuntos perdavimo-priėmimo dokumentą. Jei atsiimdami/priimdami siuntą pastebite pakuotės pažeidimą arba komplektacijos neatitikimą, nedelsiant praneškite apie tai kurjeriui, esant galimybei, padarykite nuotrauką (atsiųskite ją el. paštu: [email protected] ) ir paprašykite surašyti pakuotės pažeidimų aktą. Priėmus užsakytą prekę ir pasirašius siuntos dokumente be pastabų, laikoma, kad siunta pristatyta tvarkingai. Jums neatlikus šių veiksmų, mes neprisiimame atsakomybės dėl:
- damage to the goods, if the basis for the occurrence of such damage is not a factory defect;
- discrepancies in the composition of the goods, if these discrepancies can be identified during the external inspection of the goods.
NON - RETURNABLE AND CORRECTABLE GOODS
UAB Atmeta follows the documents regulating the procedure of returning goods - the Civil Code and the Rules of Retail Trade.
For more information on non-food returns, see On the website of the State Consumer Rights Protection Service.
RETURN / EXCHANGE COSTS
If you want to return an unreliable product (do not like the shape, size, color, model or completeness of the purchased product) when the money is returned for the product or the product is replaced by another product, shipping costs are not reimbursed in all cases.
